You receive the “TimeoutError at /2k3JobWizard/”.

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Kate Posted: Mon, Feb 1 2010 10:46 AM

rated by 0 users

Issue:

You see the following in MM UI:

 TimeoutError at /2k3JobWizard/
QueuePool limit of size 200 overflow 10 reached, connection timed out, timeout 30
Request Method: GET

How to fix:

 The same service (Quest.MM4SP.WebAccess service) is responsible for User Interface and web part pair generation so, when there are a lot of errors for web part migration they affect web UI.

So, you need to fix issue with web part first.

 When you open WebAccess.log file there are a lot of errors like:

** INFO ** GetNextPair with (u'EAE82F6E-EB28-45AC-9F6A-B02423A4BACC',)

** ERROR ** Error during next pair getting. 'utf8' codec can't decode byte 0x92 in position 26: unexpected code byte

** INFO ** _AddError with (u'EAE82F6E-EB28-45AC-9F6A-B02423A4BACC', u'\n  <h1>UnicodeDecodeError at /wpmigration/GetNextPair</h1>\n  <pre class="exception_value">', u'', u'2009-12-14 16:17:45', u'', u'', u'1', u'3', u'1')

 To fix the error you need to delete all web part tables from MM4SP database:

1. Stop WebAccess service
2. Delete the following table from the Quest repository database: MM4SP_WebPartJobs, MM4SP_WebPartPairs
3. Start Web Access Service and restart CustomPageMigrator scheduled task.

 When the WebAccess service starts it creates new tables.